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Trabajo : Complaints Officer Responsible (French Speaker):.

La descripción del trabajo.:

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Descripción de la oferta

Duración de la oferta: hasta el 19/10/2019


¡Estoy en búsqueda de un Responsable de Gestión de Incidencias con Francés Alto y con un perfil administrativo y analítico! Descripción de la oferta * Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact. * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance * Be actively involved with strategic projects, owning any complaints related work streams * Monitor KPI's and ensure agreed service levels are met * Conform to ACPR/TCF requirements where necessary * Ensure all processes are reviewed and fit for purpose * Produce monthly performance reporting as required, commenting on exceptions where needed * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc. Perfil del candidato * Customer Centric CRM systems * Microsoft Office Package, including Word, Excel, and Outlook * Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaints * Maintain full working knowledge of client products and services * To ensure own responsibility for personal development areas and agree appropriate opportunities with your line manager * High level of French. Oferta de empleo * Salario: 30.000? + Social Benefits * Permanent offer * Monday to Friday 9 to 18 * Center of Madrid.


Customer Centric CRM systems Microsoft Office Package Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaints High level of French.

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Social Benefits


Atención al cliente

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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
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Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: ., otro
Tipo de empresa Empleador
Día de envío: 2019/09/21 / Viewed 6 times
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