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Trabajo : Service desk English speaker:.

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An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
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Descripción de la oferta

Duración de la oferta: hasta el 13/05/2019


If you speak fluent English, and have minimum 1 to 3 years of relevant experience in customer support services, this is your job! Descripción de la oferta * Customer Service Tasks. * Resolve complex problems and implement solutions with clients. * Focus on maintaining ITS equipment including PC's, printers, IPhones, IPads, with a professional attitude and service; * Answering phone calls and resolve problems. * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications; * Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging; * Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery; * Escalate problems to other ITS sections according to procedures; * Co-ordinate user administration: office moves, position changes and new staff * Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services; * Provide support during external events; Team meetings Etc. * Share expert knowledge. Perfil del candidato * Customer service and call center experience. * Minimum 3-5 years of experience in IT customer support services * Degree in IT related discipline, equivalent experience. * Requires a high level working knowledge of multiple complex software package, hardware, and network; * Experience in user administration in Active Directory; * Experience in server administration; * Experience in networking; Land and WIFI connections. * Advanced knowledge of Microsoft Windows operating systems, windows 7, windows 10 and Microsoft Office, * Knowledge of basic hardware components and laptops; * Strong customer focus and interpersonal skills in a global environment Oferta de empleo *Salary: 2.500 euros/month *Location. Madrid *Schedule. M-F (9-18 h)


*Salary: 2.500 euros/month *Location. Madrid *Schedule. M-F (9-18 h)


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Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: ., otro
Tipo de empresa Empleador
Día de envío: 2019/04/16 / Viewed 5 times
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