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Trabajo : Associate Product Support Engineer:

La descripción del trabajo.:

Trabajo :

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   » Company:
Proofpoint
   » Location:
Ireland, Belfast
   » Salary:
negotiable / month
   » Job type:
Full-Time
   » Posted:
5 mins ago
   » Category:
General

Associate Product Support Engineer
Location:Belfast, NI
Description
Company Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today?s advanced threats and compliance risks. We hire the best people in the business to:
+ Build and enhance our proven security platform
+ Blend innovation and speed in a constantly evolving cloud architecture
+ Analyze new threats and offer deep insight through data-driven intel
+ Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That?s why we?re a leader in next-generation cybersecurity?and why more than half of the Fortune 100 trust us as a security partner.
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. The successful candidate will possess an understanding of email administration and security, DNS, IP networking, and cloud services provision and will be highly experienced in providing excellent customer service and problem escalation/resolution.
Your day-to-day
+ Provide Tier 1 support to administrators & partners during the hours of 1pm to 10pm (hours may differ depending on customer demand and business need)
+ Provide troubleshooting and technicalsupport of complex technical issuesvia phone, web based tools and email
+ Advise customers regarding the product?s proper use and address specific systems issues
+ Manage productescalations, act as a liaison between customers, and various levels of tiered support
+ If needed, candidate will assist customers during installations and configuration
What you bring to the team
+ Knowledge of Email systems and Networking experience in a technical support/help desk environment
+ Strong understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL & Exchange environment
+ Experience with Linux would be beneficial
+ Strong technical and analytical skills
+ Solid experience in problem analysis and resolution of software problems
+ Proven ability to function in a self-directed environment
+ Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
+ Innovative thinker who is positive, proactive, and readily embraces change
+ Ability to handle clients professionally during all interfaces
+ Strong written and verbal communication skills
+ Quickly develops as subject matter expert in areas of Proofpoint technologies
Why Proofpoint
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint?s amazing culture!
#LI-DNP
Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.
Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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Competencia/cualificación:

Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: Ireland, Belfast, otro
Tipo de empresa Empleador
Día de envío: 2019/03/16 / Viewed 3 times
Información de Contacto
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