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Trabajo : Service Desk Analyst I:Megajobs US

La descripción del trabajo.:

Trabajo :

Service Desk Analyst I

Megajobs US

Company : Megajobs US
Location : Spain
Job Type : Full-time
Job Status : Permanent

ServiceDesk Analyst - June 23rd
Skills
? 1 Year Working Experience in ServiceDesk or IT Support Role
? Adept at troubleshooting both Windows and Mac operating systems and hardware, local and remote control tools
? Experience with remote support and remote control tools
? Understanding of Windows and OS X based software, especially Microsoft Office, Remote Desktop Clients and built-in utilities (Terminal, Activity Monitor, System Preferences, Console, Disk Utility);
? Experience in integrating Windows and OS X with an Active Directory environment
? Experience with 802.1x authentication in Windows and Mac OS X
? Working knowledge of local and server based OS virtualization, specific knowledge of Vmware-based products is helpful
? Basic understanding of TCP/IP based networking and troubleshooting
? Basic understanding of WDS, GPOs, and OS X preference management,
? Experience with OS X Server, especially when integrated into an Active Directory network
? Basic skills in Batch, PowerShell, AppleScript and Unix shell scripting
? Experience with ticketing system
? Very good English language skills
? Ability to read and understand e-mail/messages written in English
? Ability to reply to e-mails/messages with a good level of written English
? Be able to communicate over the phone with English-speaking colleagues and take an active part in team meetings
Bonus Skills
? Creation & deployment of Windows and OS X images, patches and application bundles
? Understanding of Apple's current software deployment strategy via the Mac App Store
? Experience with JAMF's CasperSuite is helpful
? Experience setting up phones in Cisco Call Manager
? Experience troubleshooting audio and video conferencing systems (Cisco & Polycom)
Qualities:
? Passionate about IT and technology
? Strong communication and customer services skills to support end-users face to face, over the phone and remotely
? Patience/methodical and logical approach to problem solving
? Confidence to bond with the existing team
? Time management skills and working independently and as part of a team
? Aptitude for self-learning
? Adheres to Code of Conduct
? Dynamism
? Take Initiatives
? Autonomy
? Punctuality and attendance
Roles:
? Provide technical assistance, locally or remotely, through ticketing system/walkup or phone, for all issues related to computer systems, software and hardware, mobile devices and other tech tools and products.
? Monitor Service Desk for (un)assigned tickets in the queue and process first-in first-out based on priority.
? Follow up and post an update on any of your tickets that have not been updated in 24 hours.
? Follow Up on Onboarding Tickets for Today/Tomorrow.
? Escalate to an upper level if needed
? Prep & assist with onboarding of new employee. Manage setup and deployment for new employees using standard hardware, images and software.
? Prep & assist with offboarding.
? Maintain inventory of equipment, and peripheral devices.
? Complete Conference Room Checks (including Wallboards) and follow up on any issues.
? Ensure IT Area is tidy
? Research issues, come up with solutions and document procedures to fix problems.
? Complete assigned Quarterly Projects and Objectives.
? Effectively communicate knowledge with other team members through training and documentation; creating and maintaining good documentation is a must.
? Adheres to and supports IT and Security standards, policies, and procedures.

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Competencia/cualificación:

Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: :  Spain, otro
Tipo de empresa Empleador
Día de envío: 2019/03/16 / Viewed 6 times
Información de Contacto
Empresa: Megajobs US


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