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Trabajo : Italian Customer Experience GEO Teammate:

La descripción del trabajo.:

Trabajo :

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   » Company:
   » Location:
Ireland, Dublin
   » Salary:
negotiable / month
   » Job type:
   » Posted:
6 mins ago
   » Category:

**About the team:**
Responsible for resolving our customers queries across all aspects of eBay products. Contacts include inbound phone calls, outbound phone calls and email.
**Key Responsibilities:**
+ Act as a customer advocate educating and helping members navigate and use eBay
+ Provide excellent customer service in a fast paced environment
+ Ability to make the right decision keeping the customer and the company in mind
+ De-escalate calls while delivering difficult messages to customers in a way that creates a positive member experience
+ Maintain high performance metrics with a focus on the Customer Experience
+ Involved in all aspects of customer service, including problem solving, answering questions and working with customers creating experiences our members love
+ Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
+ Provide quality service and support for a variety of queries
+ Provide information to customers in response to inquiries about using eBay
+ Explain how to use account features, assist with solving customer concerns/issues, and trouble shoot problems
+ Show flexibility in supporting the business with extra tasks when required
**Key qualifications:**
+ Excellent verbal and written skills in Italian and English
+ Ability to work in a fast-paced environment while being organized and using your time efficiently
+ Ability to multi task
+ 1+ years call center experience
+ Resident in the Republic of Ireland
+ Eligible to work full time in Ireland
+ Interested in e-commerce and have an understanding of eBay
+ Passionate about customers and customer experience
+ Great at connecting with people and building relationships
+ Resilient and not afraid of challenging conversations
+ Technology-friendly and used to computer systems and applications
+ Adaptable to a dynamic and ever evolving workplace
**eBay Benefits**
+ Competitive salary
+ On-site free gym
+ Quarterly Bonus Plan
+ 25 days Holidays
+ Educational Assistance
+ Healthcare Plan
+ Life Assurance
+ Pension Plan
+ Employee Discounts
+ Sabbatical every 5 years
Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
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_eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at_ _talent@ebay.com_ _. We will make every effort to respond to your request for disability assistance as soon as possible._
_For more information see:_
_EEO is the Law Poster_
_EEO is the Law Poster Supplement_

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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: Ireland, Dublin, otro
Tipo de empresa Empleador
Día de envío: 2019/03/15 / Viewed 3 times
Información de Contacto
Email de Contacto:

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