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Trabajo : Service Delivery Manager:

La descripción del trabajo.:

Trabajo :
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   » Company:
JOBS
   » Location:
Bruxelles, Belgium
   » Salary:
negotiable / month
   » Job type:
Full-Time
   » Posted:
7 mins ago
   » Category:

Service Delivery Manager Working Location: Brussels, Belgium Contract: Contractor Language: Fluency in English and Dutch Essential Qualifications/Experience: Graduated Industrial engineer or equivalent through experience Minimum 5 years of relevant experience in telco and ICT environments and in IT support and operations management Good general knowledge of ICT Good knowledge of project management methodologies Knowledge of the management of IT services and ITIL processes Good people management knowledge Knowledge of the WPaaS environment and experience with O365 Duties/Role: Responsible for the operation of WPaaS, SfB and O365 Act as SPOC for the operational function of your services Lead and manage the handover to operations process with the project managers and ensure that the criteria required to take a project in operations are met Monitor the service through regular service review meetings with the customer and the internal organization Apply ITIL management best practices to tailor companys services and solutions to its customers Analyze the results of customer satisfaction survey on a regular basis and discuss them together with the SDMs Ensure that the services are delivered as contractually agreed Support the SDMs regarding the invoicing of the services and follow up on the control reports Translate the trend analysis reports of availability figures with the aim of giving feedback to problem management or CSI Provide feedback to the SDMs from customers Capture and follow up new business needs of the various federal government institutions Prepare the risks analysis of new business needs and non-standard changes in correlation to the active policies, classifications and security baselines
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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: Bruxelles, Belgium, otro
Tipo de empresa Empleador
Día de envío: 2018/11/15 / Viewed 18 times
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