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Trabajo : Guinness Storehouse Team Leader- Reservations (Fixed Term Contract):

La descripción del trabajo.:

Trabajo :
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   » Company:
Diageo
   » Location:
Storehouse, Ireland
   » Salary:
negotiable / month
   » Job type:
Full-Time
   » Posted:
5 mins ago
   » Category:
General

**63537BR**
**AutoReqId:**
63537BR
**Reporting Location:**
Storehouse
**Country:**
Ireland
**Function:**
Property & Facilities
**Type of Job:**
Employee
**External Job Description:**
**Context**
Guinness Storehouse is Ireland?s No. 1 visitor attraction and is the home to the Guinness visitor experience, which includes retail, restaurant and bar facilities, corporate training and event facilities, company archives and Diageo?s alcohol responsibility zone.
**Purpose of Role**
The Guinness Storehouse is seeking a reservations Team Leader to proactively manage the bookings and reservations office. We are looking to recruit a dynamic and flexible team leader who will proactively lead the team on a daily basis to deliver a friendly and professional service to all visitors. Forecasting future business, visitor mix, an ability to analyze the market and manage a small team are all key components of this role.
**Dimensions of the role**
1.7 million visitors p.a.
**Operations**
– Excellent knowledge of the Guinness Storehouse Visitor Experience
– A good working knowledge of the travel trade and its intricacies
– Preparation of daily, weekly and annual forecasts.
– Diary management of all internal and external Visitor Experience bookings and events
– Manage a small team in the delivery of excellent telephone and written communication skills, excellent customer focus and excellent attention to detail.
– Liaise with Finance and Sales Team on rates analysis
– Actively seek change and improvements in delivery of an excellent visitor experience product
– Able to make decisions and find solutions on their own accord
– Consciously acts as an ambassador for Guinness
**People Management**
– Direct line manager responsibility for a team of 7 people. Responsible for developing and mentoring direct reports using our people management processes
– Responsible for managing team on a daily basis. Take responsibility for energizing this team to deliver first class standards and service every day. Provide on the spot coaching to staff. Ensure staff are trained to deliver excellent visitor experiences (includes permanent and short term staff)
.
**Experience required**
+ 3rd level education.
+ Must have 1-3 years? experience working within the travel trade/ hotel industry in a reservations management capacity
+ Must have excellent PC skills including use of reservation systems
+ Must have excellent command of written and spoken English
+ Has people management experience
+ High professional standards – seeks out and identifies best industry practices
+ Self- motivated and able to motivate others
+ Has excellent operational experience in a customer facing environment
+ Demonstrates enthusiasm and energy in the delivery of excellent customer experiences
**External Job Title:**
Guinness Storehouse Team Leader – Reservations (Fixed Term Contract)
**Town/City:**
Dublin
**Image List:**
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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
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Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: Storehouse, Ireland, otro
Tipo de empresa Empleador
Día de envío: 2018/09/25 / Viewed 20 times
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