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Trabajo : Technical Account Manager:Microsoft Corporation

La descripción del trabajo.:

Trabajo :

Technical Account Manager

Job ID : 161689746
Job Views : 22
Location: Lisbon, , Portugal
Job Category:
Employment Type: Full time
Salary:

Job Description

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with the assistance of our service delivery partners. We ea
customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft, and driving customer-centric product improvement. Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate business growth by providing customizable solutions complete with enhancements and add-on services.

The Premier Technical Account Manager (TAM) acts as a business advisor to Microsoft?s Premier Support customers, providing Premier Services aligned to the customer?s priorities in order to maximize the business value of their Microsoft investment. The TAM is the only front-line customer facing support role within the Services organization. The TAM is responsible for the overall growth, quality, and satisfaction of the customer?s services relationship.

**Responsibilities**

+ Creates a strategic relationship with key stakeholders within our customer organizations

+ Act as a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable IT to make the business better

+ Responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within accounts

+ Responsible for the profitability of our services through portfolio management

+ Responsible for excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Azure Consumption; Office 365 Active Usage, Windows 10 Enterprise Deployments, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services

**Qualifications**

+ 3+ years of experience in an Enterprise support environment

+ Bachelors? degree, Microsoft certification, ITIL Foundation Certificate

+ Deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value in helping our customers meet their business goals

+ Literate and conversant on the Microsoft technology, method, and procedures for its application.

+ Strong communication skills and imaginative, bold thinking in all situations.

+ Display executive presence and confidence to manage executive relationships inte
ally and with the customer to create business transformation

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed may vary depending on the nature of your employment with Microsoft and the country where you work.

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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: otro
Tipo de empresa Empleador
Día de envío: 2018/04/22 / Viewed 2 times
Información de Contacto
Empresa: Microsoft Corporation


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