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Trabajo : Sr Technical Advisor:Microsoft Corporation

La descripción del trabajo.:

Trabajo :

Sr Technical Advisor

Job ID : 161553036
Job Views : 27
Location: Lisbon, , Portugal
Job Category:
Employment Type: Full time

Job Description

Working at Microsoft:

Empower every person and organization on the planet to achieve more. That?s what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

Want to know more:


Responsibilities include:

A Bing Ads Technical Advisor at Microsoft is an exciting & challenging role. You will provide online product platform and process support, guidance, training and mentorship to delivery partner managers and agents related to supporting advertiser via phone, web, email, chat and other support channels. You will collaborate closely with other TA?s and partners across Microsoft sharing and building best practice, improving process? and providing feedback.

The successful candidate has the drive and intellectual horsepower to ensure our agents have everything they need to solve customer issues; will be seen as a SME for the agent and TA teams regarding case reviews, process, troubleshooting and will interface with various levels of management across our delivery partners and Microsoft.


**We are looking for talent that** :

- Drives quality measures across our partner and can diagnosing customer problems systematically, generating alte
ative solutions providing recommendations that support the customer's needs.

- Effectively understands customer and inte
al issues, including their relative urgency, and demonstrates effectiveness in aiding resolution by using knowledge of inte
al resources to obtain definitive answers for customers

- Drives improvements in training content and delivery by understanding the needs of the regions deemed through analysing data and determining trends in performance

- Shows strong customer focus and a track record of transforming the customer experience with an outside-in view on customer interactions, breaking down silos and effectively meeting customer needs Experience and

**Skills required** :

- 3 years+ of work experience in or with contact centers with a distinctive record of achievement and impact, focusing on the following areas: operations program management, support delivery, supplier management and performance improvement.

- An understanding of the online advertising industry, its players, and technologies is a great advantage as is a Bing Ads or Google Ad Words accreditation.

- Knowledge or experience in the application of continuous improvement programs

- Unrelenting focus on driving results

- Proven track record as a consistent top performer

- Experience of forging strong and positive relationships across organizations and levels

- Consistent history of successfully leading complex, cross-organizational initiatives

- Experience of simultaneously managing a large number of work streams with great attention to detail

- Experience in working effectively within complex and ambiguous environments

- Immense passion for the customer experience

- Strong verbal, written and presentation skills

- Demonstrated cross-group collaboration across multiple groups

- Passion for driving product, workflow, content and policy enhancements that benefit consumers

- Demonstrate ability to remain calm and professional during situations of high sensitivity and urgency We welcome applications from all potential & passionate professionals who really want to pursue their career with customer interaction in the world of Bing Ads.

**Please hear from our Microsofties** :

Hi, I?m Patricia! I started working for BingAds 5 years ago ? first as a vendor in Germany and, 3 months ago, I joined Microsoft in Lisbon as a Senior Technical Advisor. Before starting to work in advertising, I was a Portuguese teacher ? I worked in Lisbon and in Firenze before moving to Germany. I absolutely love to work with my Microsoft team ? we are all different people that come together to make support a better place! In my free time I travel (as much as I can!), I enjoy trying different vegan/vegetarian food, I am an animal rights activist and I am interested about literature, music and contemporary art.

Hi, I?m Morganna Pearse. I was bo
in South Africa, but my ancestry is part Syrian-Lebanese and part European (mostly Southe
, but also Weste
and Easte
) with a bit of British, Scottish, Welsh, Irish + the Nordics built in. I live in Dublin, Ireland with my partner, Anton, and our 13-year-old daughter. After studying Fine Art at University and a brief stint working for a reseller and then a distributor, I joined Microsoft, as a technical support engineer, 23 years ago, in Johannesburg. 7 years later I moved to the UK for 1.5 years and then 15 years ago I moved to Ireland. During the past few years I?ve gone between Service Delivery Manager, and Program Manager roles within Customer Services and Support, working mostly with Commercial programs. For the past 8 months, I?ve been the Service Delivery Manager for MAST Bing Ads support for EMEA, managing our Arvato Muenster site. Along my jou
ey I?ve collected a few psychology diploma?s and degrees and I?m currently completing a Masters in Human Resource Management. My passion is in the study of psychosomatic causes of illness and I hope to do my doctorate on attachment theory and the lack thereof influencing sickness, sometime in the future. I love to hike and during my time off you can find me hiking in the Dublin hills with family and friends. ... we would love to hear from you Microsoft values different life experiences and viewpoints.

We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. We will invest in your health and financial future, and encourage you to pursue your interests and passions away from the office. Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently.

Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: otro
Tipo de empresa Empleador
Día de envío: 2018/04/16 / Viewed 2 times
Información de Contacto
Empresa: Microsoft Corporation

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